FAQ

General

Can I travel with my children?

Absolutely! This trip is very suitable for children. We can equip the vehicle with a suitable seat upon simple request by email (please specify the desired model). For accommodation, you can choose between a triple room or two adjacent double rooms if there are 4 of you. Just note that travel times can sometimes be a bit long for the youngest ones.

Is Madagascar a safe destination?

Madagascar is generally a safe destination for travelers, as long as you follow a few basic guidelines. The Malagasy people are welcoming and kind toward visitors. As with any destination, we recommend that you:

  • Keep an eye on your belongings in busy areas
  • Avoid traveling alone at night in certain cities
  • Follow local advice and your guide’s instructions
  • Use reputable, organized transportation

Traveling in Madagascar is above all an authentic adventure, bringing you into close contact with exceptional nature and a rich culture.

About Madagascar Nomads

Is it possible to see whales in Madagascar?

Yes, every year from mid-June to mid-September, humpback whales come to the warm waters of the southern coast to calve and mate. A 2-hour boat trip off the coast of Ifaty is available as an option.

Who is this trip suitable for?

Madagascar Nomads is perfect for anyone who loves nature and adventure. Whether you’re an experienced traveller or are just venturing outside your comfort zone for the first time, if you’re open to new experiences, you’ve come to the right place!

When can I do this trip?

The calendar on the website shows all departure dates, available spots and prices.

Would you like to be notified personally when new departure dates are posted online? If so, please complete this form with your details.

Can I customise the trip to my own liking?

As we offer a fully organised trip, it is not possible to adjust the duration or itinerary. However, you are free to extend your trip independently by spending a few extra days on site afterwards, for example, or continuing your journey to another country.

Prices & Booking Conditions

What are the booking conditions?

When making a booking, you can choose how much flexibility you want. Check the different booking conditions, as well as the corresponding payment, modification and cancellation conditions.

These booking conditions are only valid from the 2027 season onward.

What documents do I need for this trip?
  • A passport valid for at least 6 months after your return date

  • An International Driving Permit

  • A tourist visa: required to enter Madagascar, but easily obtained upon arrival at the airport (payable in cash)

What is the payment procedure?

Right after your registration, you must pay a deposit of 30% to confirm your trip. After that, you still have until the check-in date to modify your options and pay the remaining balance.

There are various payment options, including Bancontact, Mastercard, iDeal. If you have a Travelbase voucher, you can use it as well.

If your payment fails, it is likely due to an incorrect reference number or exceeding your account limit.

Can I modify my registration?

Depending on availability, you can add or remove most options until the check-in date. Generally, we follow a first-come, first-served principle, so early decision-makers are at an advantage.

Can I still cancel my trip?

It is always possible to cancel your trip. You can find the general cancellation conditions here. (valid for 2026 only)

With how many people can I book this road trip?

Madagascar Nomads has been specially designed for groups of 2, 3, or 4 people.

For each departure date, we have a vehicle set aside for a group of 3 people and a triple room in every hotel. Groups of 3 will receive a discount of €250 per person.

If you would like to travel as a group of 4 in the same car, you will share one vehicle and be split into two double rooms each evening. Groups of 4 will receive a discount of €375 per person.

What is included in the price?

The basic price includes the following: a fully equipped car, overnight stays at unique locations, a comprehensive roadbook with useful tips and tricks, access to an exclusive app, and support before and during your trip.

What are the additional costs?
  • Fuel: approx. €120 to €150 per car for the entire trip

  • Meals: (more info in the "Food & Drinks" section)

  • Entry to certain national parks and reserves: Expect around €20 per person for entry and a guide. You will visit 4 national parks, so plan for a budget of around €80.

  • A local SIM card: approx. €10 to €15

  • Personal expenses and optional activities

Preparation

Do I need to get vaccinated before I leave?

No vaccinations are mandatory for travel to Madagascar, except for yellow fever if you are arriving from a country where the disease is present (or if you have had a layover there of more than 12 hours).

However, some vaccinations are strongly recommended:

  • Hepatitis A
  • Tetanus, Polio, Diphtheria, Whooping Cough (DTP)
  • Typhoid

(Depending on the length and conditions of your stay, vaccines against Hepatitis B and Rabies may also be recommended).

Want to travel with peace of mind, or are you part of a high-risk group? In that case, we recommend consulting your doctor or an international travel vaccination clinic. Also remember to ask about malaria prevention, as malaria is present throughout the island.

What should I bring?

Check out the Madagascar Nomads packing list, which has been carefully put together by our experienced team. The packing list includes everything you need for your adventure, from clothing to equipment and useful extras.

Arrival & on the way

Where will you spend the first night?

You’ll spend your first night at the Chat O Park hotel, a 10-minute drive from the airport.

There are two options for getting to the hotel:

  • If you booked your flights through Madagascar Nomads, your transfer to the hotel is included.
  • If you didn’t book your flights through Madagascar Nomads, you’ll need to arrange a taxi yourself. More information will be available in the app a few weeks before departure.
Is there on-site support?

On arrival, you will be warmly welcomed by our local partners, rangers or guides. They will greet you and give you a brief introduction before your trip begins.

You will also be given access to a chat group with all the other participants departing on the same date just before you set off. You can use this group to chat with each other or with our team.

What exactly does the roadbook contain?

Our roadbook contains all the information you need to ensure a successful road trip.

You will find the complete itinerary in it, including all the hotspots and hidden gems that aren't featured in major travel guides. The recommended places have been carefully selected to offer plenty of choice, but you are free to plan your days as you wish.

What's more, our roadbook contains lots of great places where you can grab something to eat or drink.

Conduire & séjourner à Madagascar

Can I sleep alone in a room?

A minimum of two people per vehicle is required for this trip. Regarding accommodation, you are entirely welcome to book two single rooms. A surcharge of €325 applies for each unoccupied bed.

When I travel with a driver, do I also need to take out damage coverage?

No, if you travel with a driver, no damage coverage is required.

Do I need to take out damage cover?

Accidents can happen quickly, which is why we recommend adding damage coverage to your booking. This coverage costs €32 per day and covers the vehicle whenever a member of your team is driving. For Madagascar (9 days), that comes to €288. If you select this coverage, you won’t have to pay a deposit.

If you choose not to take out the coverage, you’ll need to pay a €1,000 deposit before departure, and an excess of up to €3,000 may apply in the event of damage.

How old do I need to be to be able to drive?

For this trip, you must be at least 21 years old and have held a driving licence for 2 years.

Flight Info & tickets

When will I receive my boarding pass?

You can retrieve your boarding pass from the airline by completing the check-in.

  • Online check-in usually opens 24 hours before departure, if this option is available.
  • Otherwise, you can check in at the airport, usually from around 3 hours before departure.

To check in, you need your booking code (booking reference or PNR) and/or your 13-digit ticket number. You can find these details on your flight ticket.

My ID card/passport expires soon. Can I still travel?

You can find the required travel documents in the general preparation information for your trip.

Before your flight, check that your ID card or passport is valid and that your personal details match those on your flight booking.

As entry requirements can change and depend on your nationality, we recommend checking the latest official requirements before departure:

I can no longer join the trip. Can someone else use my plane ticket?

Flight tickets are issued in the passenger’s name and generally cannot be transferred to someone else. Name changes or corrections depend on the airline and the ticket’s terms and conditions.

If someone else needs to travel in your place, please contact us as soon as possible. We’ll then check what options are available.

When will I receive my flight ticket, and what if I still haven't received it?

You will receive your flight ticket, including your booking reference (PNR) and ticket number, by email no later than 15 days before departure. Your flight ticket is also available in MyTravelbase.

Did you book your flight within 15 days of departure? Please allow up to 2 days for your flight tickets to be processed.

If your ticket isn't available in MyTravelbase within these timeframes or you haven't received it by email, contact us.

Where can I find the flight schedule?

The flight itinerary can be found on our website, in the booking form during the booking process, and in MyTravelbase after booking.

Where can I find my flightreservation code?

Your reservation code (also known as your booking reference or PNR) is the code you may need to check in online or manage your booking with the airline.

You’ll find this code on your flight ticket, which you’ll receive by email no later than 15 days before departure.

Your flight ticket is also available in MyTravelbase.

When do I need to be at the airport?

We recommend arriving at the airport 3 hours before European flights and 4 hours before intercontinental flights.

These are general guidelines. Before you leave, always check the latest information from your airline and airport, as recommended arrival times may vary. Make sure to allow enough time for your journey to the airport, as well as for possible crowds or queues.

Please note: It is your own responsibility to arrive at the airport on time. If you miss your flight because you arrive too late, the airline is not obliged to offer a refund or an alternative flight.

How and when can I check in for my flight?

Online check-in only
You can check in online for Air France & KLM from 30 hours before departure. You’ll need your booking code and/or ticket number and surname.

With Air France and KLM, online check-in is mandatory because checking in at the airport isn’t possible.

SCENARIO 3: Airport check-in only
You must check in at the airport for Airline X because online check-in isn’t possible.

Make sure you arrive on time and have all the necessary information with you, including your flight ticket and valid ID.

Why can’t I check in online?

If you can't check in online, there could be several reasons:

  • Check-in hasn't opened yet: Most airlines let you check in online 24 to 48 hours before departure, depending on the airline. Check that you're trying to check in within this time frame.
  • Incorrect booking details: Even a small error can prevent online check-in. Make sure you've entered your booking reference, first name and last name correctly.
  • Special characters in your name: Make sure you've entered your name correctly. Use your full official name, but leave out accents, punctuation marks and special characters (such as é, ü, ñ, ç or a full stop in an abbreviation like T.). Airline systems don't always process these characters correctly, which can cause check-in to fail.
  • Group booking restrictions: Some airlines don't allow online check-in for group bookings. In that case, you'll need to check in at the airport.

Still can't check in online, or aren't sure what's causing the problem? Then contact us. We're happy to help.

My name or date of birth is incorrect on my flightticket. What should I do?

Your name and date of birth on the flightticket must match the details on your ID card or passport.

If you notice an error, please get in touch as soon as possible. We’ll check whether it needs to be corrected and, if necessary, request the change from the airline. Please note that fees may apply, depending on the airline.

My name appears on the ticket without accents or spaces

It’s normal for names on flight tickets to appear without accents or spaces. Most airline reservation systems don’t recognise special characters or spaces, so names are often displayed as one continuous string of letters.

As long as your name is spelled correctly and matches the name on your passport, missing accents or spaces won’t be a problem and your ticket will remain valid.

Flight options & extras

Can I use only one leg of my return ticket, and what happens if I miss my outbound flight?

A return ticket is booked as one complete journey and cannot be split into separate one-way flights.

You can take the outbound flight and choose not to use the return flight, but the unused flight cannot be refunded.

Important: If you don’t take the first flight (a no-show), the airline will generally cancel the return flight and any remaining flights on the same ticket. This usually happens automatically and without prior notice.

What luggage is included, and can I add extra luggage?

Checked baggage included

Yes, baggage is included with the flights we offer.

Your ticket includes:

  • Carry-on baggage: 12 kg, (max. 55 × 35 × 25 cm)
  • Checked baggage: 20 kg, with maximum dimensions of 158 cm (length + width + height)

Once you have completed your original booking, you can add this via MyTravelbase.

Can I choose my seat, and will we be seated next to each other?

Where possible, we try to seat travel companions next to each other, but we cannot guarantee this. The airline may change the seating arrangement for operational reasons.

Would you like to choose a specific seat yourself? Once you have received your flight tickets, you can usually check the available seats on the airline's website. Choosing a seat may involve an additional fee.

Can I request a meal for my flight?

Yes, you can request a meal for your flight if the airline offers meal options on your route. Once you have received your flight tickets, and no later than 15 days before departure, log in to Manage Booking to add your preferred meal.

If Manage Booking is unavailable or you cannot add your meal preference online, please contact us. We will be happy to help.

Please note that meal requests depend on the airline’s catering options and availability on board. In rare cases, a requested meal may not be available on your flight, even if you selected it in advance.

Which flight class is included, and can I upgrade?

The flights included in your trip are standard Economy Class flights.

Would you prefer to travel in a higher class? Once you’ve received your flight tickets, you can check directly with the airline whether an upgrade is available. Upgrades must be arranged directly with the airline and are at your own expense.

The availability and price of an upgrade are determined by the airline and may vary.

Can I change my flight dates?

No, Travelbase does not offer changes to the flights included in the package. The flights we offer are aligned with the trip’s official start and end dates, so your arrival and departure dates match the itinerary.

Would you like to arrive earlier, stay longer or travel on different dates? In that case, you can arrange your flights or transportation separately.

Do babies and children need their own plane ticket?

Yes. Babies and children must be included in the flight booking, but the type of ticket depends on their age on the date of travel.

Babies under 2 years old:
A baby can travel:

  • on an accompanying adult's lap, without their own seat. You must indicate which adult the baby is travelling with.
  • in their own seat, if the airline allows this and in accordance with its conditions.

Children aged 2 and over:
A child needs their own ticket and seat.

The child's details must be entered exactly as they appear on their passport or ID card. The child's age on the date of travel determines which rules apply. Exact conditions and fares may vary from one airline to another.

What travel documents does a minor need to travel?

Minors must travel with the required valid travel documents, such as a passport or ID card, depending on the destination and the airline’s requirements.

Make sure that the name, date of birth and any other details you enter during booking exactly match those on the travel document.
Some destinations may also require additional documents, such as a parental consent form or proof of guardianship, especially when a child is travelling without both parents.

It’s your responsibility to check the specific entry requirements for your destination before departure. Feel free to contact us if you need help with this.

Can I book a one-way trip?

No, through Travelbase we only offer return flights. If you book a flight through us, it will always be a return flight that matches the trip you booked.

Flight disruptions & assistance

What are my rights if my flight is delayed, and can I claim compensation?

If the European passenger rights rules (EU261) apply, your rights depend on the length of the delay and the distance of your flight.

Assistance while you wait
If your departure is delayed, the airline must provide food and drinks after:

  • 2 hours of delay for flights of up to 1,500 km;
  • 3 hours of delay for flights within the EU of more than 1,500 km and other flights between 1,500 and 3,500 km;
  • 4 hours of delay for all other flights.

If you can only leave the next day, you are also entitled to a hotel stay and transport between the airport and the hotel. If the airline does not provide assistance and you have to cover necessary and reasonable expenses yourself, always keep your receipts.

5 hours or more of delay at departure
If your departure is delayed by at least 5 hours, you can choose not to travel and request a refund of your ticket. For connecting journeys, you may also be entitled to a return flight to your original departure point if necessary.

Financial compensation
If you arrive at your final destination 3 hours or more late, you may be entitled to financial compensation. The amount depends on the flight distance and can be up to €600 per person. You are not entitled to this compensation if the airline can show that the delay was caused by extraordinary circumstances that could not have been avoided.

You must submit a compensation claim directly to the airline that operated the flight.

Can Travelbase file a compensation claim on my behalf?

No, passengers must request compensation for issues such as long delays, cancellations, denied boarding or baggage problems directly from the airline.

Travelbase cannot submit this claim on your behalf, but we're happy to help if you have any questions about the process.

What should I do if I’m at risk of missing my flight?

If you know or think you’re going to miss your flight, contact the airline and Travelbase as soon as possible.

Contact us and use the following subject line:

URGENT - MISSED FLIGHT - [COUNTRY NAME] - [RESERVATION CODE]

The airline may be able to rebook your flight, but we can’t guarantee this. If you need to book a new flight, any additional costs will be at your own expense.

If possible, contact us before booking an alternative flight. This allows us to check whether your new arrival time fits in with the trip itinerary.

Important: If you miss your outbound flight, the airline may automatically cancel the remaining flights in your booking.

What are my passenger rights under EU Regulation 261/2004, and when do they apply?

EU Regulation 261/2004 (EU261) protects air passengers in the event of flight delays, cancellations or denied boarding.

Depending on the situation, you may be entitled to care and assistance, a refund or an alternative flight, and/or financial compensation.

When does EU261 apply?

European passenger rights apply when:

  • your flight departs from the EU, regardless of whether it is operated by an EU or non-EU airline
  • your flight arrives in the EU from outside the EU and is operated by an EU airline
  • your flight takes place within the EU, regardless of whether it is operated by an EU or non-EU airline

EU261 generally does not apply to a flight from outside the EU to the EU operated by a non-EU airline.

Can I cancel my flight and get a refund if I decide not to travel?

Flights booked through Travelbase are generally non-refundable. This means that if you decide not to travel, your flight costs will generally not be refunded.

Can't travel? Please contact us as soon as possible. You can't cancel your flight or remove it from your booking yourself. We'll check the applicable conditions and let you know what options are available.

I was denied boarding. What should I do?

If you are denied boarding, first ask the airline for an alternative flight, but do not confirm or accept the alternative immediately.

  • If your flights were booked through us: contact us with the alternative offered by the airline before accepting it. We will check whether the new flight fits your travel itinerary. If the proposed alternative does not work with your trip, we will help you find a suitable solution.
  • If you booked your own flights: ask the airline directly for an alternative flight that allows you to continue your trip as planned. If the new flight affects your travel arrangements with us, please let us know so we can check what can be adjusted on our side.
My luggage is lost or delayed. What should I do?

Unfortunately, this occasionally happens when travelling. Below you can find the steps we recommend you take.

Step 1: Report your missing baggage
You can report your missing baggage online via the airline's website or directly at the airport at the lost and found or baggage service desk. If possible, report it at the airport. Staff may be able to provide information about the status/location of your baggage.

Step 2: File a baggage claim (Property Irregularity Report)
The airline will ask you to complete a PIR form – the official form for delayed, lost, or damaged baggage. Have the following information ready:
Your reservation or booking code (PNR) and/or ticket number (on your e-ticket)
Passenger names
A copy of the baggage tag
A detailed description of your bag (color, size, material, distinctive features)

Step 3: Choose a delivery address
Specify where your baggage should be delivered once found – hotel, future accommodation, or home. Update the address if your plans change. Delivery costs are covered by the airline.

Step 4: Ask for compensation
Most airlines reimburse necessary purchases while waiting for your baggage. Keep all receipts or photos and check with the airline which expenses can be claimed.

Step 5: Track your baggage
After submitting your report, you receive a reference number. Track your bag via WorldTracer, an international tracking system used at almost 2,000 airports by over 360 airlines.

Keep in mind: Travelbase has no influence on locating or returning lost baggage.

My flight was cancelled. What should I do?

If your flight is cancelled, the first thing you should do is check the options the airline offers and contact us for assistance if needed.
Under passengers rights (EU261) the airline must provide you with two options:

You can choose between an alternative flight (option 1) or to a refund (option 2).
Option 1: An alternative flight (=Rerouting) (you can choose whether to accept it if you find it suitable)

Before accepting an alternative flight, you can check the new arrival time with us to make sure it works with local trip arrangements (e.g shuttle transfers etc). We’ll do our best to accommodate the change if needed, but this cannot always be guaranteed.

Option 2: A refund of your ticket in case you don't accept the alternative or if the airline failed to offer one.

Booked own flights
If you decide on the refund of the ticket and you still wish to travel you'll need to book new flights (Verify whether a new roundtrip or a one-way has to be booked).
If you booked your own flights separately from our trip, the trip itself will not be reimbursed.

Booked flights via Travelbase
If you booked flights via Travelbase, either the airline provides a suitable alternative or we arrange a suitable alternative flight. Booking flights via Travelbase gives an extra layer of protection under the law of package travel. A cash refund for the flight will not be offered as we will provide an alternative at no additional cost to you.

For assistance and advice, you can to contact us.

What are my rights if my flight is cancelled?

If your flight is cancelled by the airline, you have several rights as a passenger under EU Regulation 261/2004 (EC 261).

1. Right to care
While waiting for your alternative flight, the airline must provide appropriate care, depending on the waiting time:
- Meals and refreshments
- Hotel accommodation (if an overnight stay is needed)
- Transport (between the airport and hotel)
- Two free phone calls, emails or faxes

2. Right to an alternative flight (option 1) or to a refund (option 2).
You get the choice between either:

Option 1: An Alternative flight (= Rerouting)
An alternative flight to your final destination under comparable conditions, at the earliest opportunity.
! If you choose rerouting, you cannot also claim a refund for the cancelled flight.

Option 2: A Refund
A full refund for the part of the journey you did not take.

Booked own flights
If you decide on the refund of the ticket and you still wish to travel you'll need to book new flights (Verify whether a new roundtrip or a one-way has to be booked).
If you booked your own flights separately from our trip, the trip itself will not be reimbursed.

Booked flights via Travelbase
If you booked flights via Travelbase, either the airline provides a suitable alternative or we arrange a suitable alternative flight. Booking flights via Travelbase gives an extra layer of protection under the law of package travel. A cash refund for the flight will not be offered as we will provide an alternative at no additional cost to you.

3. Right to compensation
Depending on the circumstances, you may also be entitled to financial compensation for the cancellation, separate from your refund or rerouting.

The amount depends mainly on the flight distance and delay and can range from €250 to €600 per passenger.

Important: Compensation is not due for every cancellation. The timing of the cancellation and the reason for it can affect your entitlement.
The compensation claim must be made directly by the passenger. Travelbase cannot submit an EU261 compensation claim on your behalf.

Why do the flight times differ between the airline and Travelbase?

We do everything we can to keep the flight information in MyTravelbase as up to date as possible. However, an airline may process a change on its own website or app before it appears in MyTravelbase.

Once you receive your flight tickets, we recommend keeping an eye on the airline’s website or app for any updates to your flight.

If there is a discrepancy, the airline’s information is therefore always the most up to date.

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